Columns

Surveys Play a Critical Role in Improving the Patient Experience

I used to dislike surveys, polls, and questionnaires. I understood why they existed — customer or patient feedback is important — but I never really saw anything change once I took a survey. I hadn’t considered that perhaps my feedback was unrealistic or didn’t represent the entire community. It wasn’t…

How a Romance’s Death Led Me to Finding a More Powerful Love

I’ve been in love. It was magnificent. It also hurt. Love belongs among the most powerful building blocks of our cosmos. Passion drives creation, compassion nurtures it. Blend the two for love. Tragically, I’ve found that adding a sick body to the mix can threaten the balance. Passion wanes as…