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‘Satisfied’ (With My Care)

If you’ve ever been hospitalized, you likely received a survey upon discharge that asked, “Were you satisfied with your care?” Patient satisfaction is important because it helps hospital staff produce patient data, create new initiatives, and enhance transparency. I’ve been to many hospitals over the course of my career…

Returning to the Clinic Means Lung Test Anxiety Again

Through the sliding glass doors and down the stairs of the medical plaza, the midday news played — muted, but with captions running — on the TV mounted across from the reception desk. The water fountain hummed. Where I live, case numbers from the COVID-19 pandemic remain high, and medical…