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Navigating Insurance for Outta Town Patients
I go to clinic 3 hours away in Nashville. I made the switch about a year ago, as it was necessary because my city (Memphis) doesn’t have an adequate CF adult clinic. I like Vandy and am happy with the team there, which I’m super grateful for. But, getting Cigna to cover me over there has been frustrating and confusing. I originally got a Network Adequacy Provision last year, which I thought had me covered. And, it did — but, I didn’t know that I’d have to renew it, etc. Or whatever the proper term is.
So, I was surprised and frustrated to get a 2,500 bill for my last clinic visit. I got in contact with insurance, and was talked to a number of different people and heard things that were inconsistent. I finally had the sense to get in touch with Compass, who have been helping tremendously to get a new NAP and help with the bills that went to collections.
I’m still in this, and still confused and frustrated. And, will be calling for updates tomorrow. But, until I can get coverage, I can’t be seen. Well, I could — but, then the bills would mount.
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